TOTAL QUALITY MANAGEMENT
Our Total Quality Management (TQM) training program provides an overview of the principles and tools of Total Quality Management/Total Quality Service.
This program is an excellent resource for both employees and managers on how TQM/TQS can be implemented in their organizations. The program's seven modules provide the basic building blocks of how to implement the philosophies and tool of TQM/TQS.
Foundations & Understanding
Management Theory
Management by Results
Divergent Management Style-TQM
Deming Chain Reaction, 14 Points and 7 Deadly Diseases
Systems Approach to Management
The Five Functions of Management
Integration of Management Functions
Types of Managers
Management Skills
Staff/Project Officer Roles
Managing Things and Leading People
Delegation of Authority
Quality Leadership
Customer Focus
Teamwork
Planning & Strategies for Improvement
Barriers to Implementing Quality
Management Commitment
Employee Participation
TQM Implementation
Process and Systems Approach
SIPOC approach to analyzing critical processes
Key Indicators
Types of Teams
Team Roles
Team Charter
Team Make-up
Sponsor or Coach
Team Leader
Team Members
Group Problem Solving Techniques
Idea Generation
Tools for Managing Team Progress
Quality Tools & Data Management
Scientific Approach
Flow charts
Work-flow Diagrams
Pareto Charts
Cause and Effect Diagrams
Operational Definitions
Run/Time Plots
Control Charts
Concepts of Variation
Causes or Sources of Variation
Building/Interpreting a Control Chart
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